Rights and Expectation


Throughout our Charter we refer to rights and obligations. You are entitled to your rights at all times and at all places under the jurisdiction of Lagos State.

Personal consideration and respect

You can expect all staff you meet to wear a tag indicating both their name and their grade within the Department. You can also expect all staff who deals with you to treat you in the best possible manner. They will attend to your needs with courtesy and respect for your privacy, dignity, culture, religious beliefs and lifestyle.

Access to services

You have the right to:

  • Receive health care on the basis of your Clinical needs not of your lifestyle, gender, tribe, religion or any other factor;
  • Give or withhold your consent to medical or other care and treatment.

You can expect us to make it easy for everyone to use our services, including children, elderly people and people with special needs.

Providing information

You have the right to:

  • Be fully and clearly informed of the services available at the Outpatients' Department;
  • Know the name of the clinician who has primary responsibility for attending to your care, as well as the names and professional relationships of other clinicians and healthcare providers who will attend to you
  • Be given a clear explanation on any proposed treatment, including any risks involved and any alternative forms of treatment to help you make an informed decision;
  • Have all records and information about you stored in a confidential manner;
  • Have all questions you may have on your condition answered;
  • Be given appointments for follow-ups based on your clinical needs.


You have the right to be prescribed appropriate drugs and medicines and to know the name and side effects (if any) of the prescribed   medicine.

The Outpatients' Department environment

You will find a number of enquiry points and clear sign-posting to help you find your way around. You may also expect to be cared for in an environment that is comfortable, clean and safe.

Teaching & Research

You have the right to refuse to take part in any clinical trials or research concerning the use of new drugs or medical devices. Clinical trials and experimental treatment should never be carried out without your informed consent being obtained by the hospital or medical personnel.


You have the right to complain about any aspect of Hospital service, to have the complaint investigated and to be informed of the outcome as soon as possible.